The children are assisted by helpers, many of whom are young people. A number of volunteer doctors, nurses and chaplains also travel to give specialist support. Group Leaders are all previous helpers with a strong track record in caring for children with disabilities. All helpers and volunteers are carefully vetted, undergoing an interview and reference process, as well as Criminal Records Bureau checks to ensure that the children receive the highest level of care and attention while away from home. The Trust also has its own medical centre in Lourdes which has close links with the local medical services in order to provide a comprehensive service in case of need.

The support needs of each child will be carefully explored through the registration process, and there will be ample opportunity for parents and children to meet Group Leaders before the trip to discuss any concerns.